Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at garridorj@hotmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please contact us at garridorj@hotmail.com if you have any questions about returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and correct it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, including food, flowers, or plants; customized products, including special orders or personalized items; and personal care products, including beauty products. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to ensure that you receive what you want is to return the item and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be automatically refunded through your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at garridorj@hotmail.com.

RETURNS

Our return policy lasts 30 days. Unfortunately, if 30 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your product must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of merchandise are exempt from being returned. Perishable products, such as food, flowers, newspapers, or magazines, cannot be returned.

We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted, if applicable:

Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
Any product that is not in its original condition, is damaged, or has missing parts for reasons not caused by our error
Any product returned more than 30 days after delivery

Refunds, if applicable

Once your returned product has been received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed. A credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds, if applicable

If you have not received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before the refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at garridorj@hotmail.com.

Sale items, if applicable

Only regularly priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges, if applicable

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at garridorj@hotmail.com and send your item to:

estrada Adabe Biagino Chieffi 2655 ap122 bloco B, jacarei, SP, 123334480, Brazil.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift card will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the person who made the purchase had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be informed that you requested a return.

Shipping

To return your product, send it to:

estrada Adabe Biagino Chieffi 2655 ap122 bloco B, jacarei, SP, 123334480, Brazil.

You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item worth more than $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.